Privacy Policy

Please read this Privacy Policy of Alpega ("Alpega") carefully. By using and subscribing to the Alpega Services and Websites, you agree to and accept all of the terms and conditions set herein.
If you are accepting these terms and conditions on behalf of a company or any other (legal or natural) person, you represent and warrant that you have full authority to bind that company or person to these terms and conditions.

1. General

This Privacy Policy explains the policy of Alpega for the protection of personal data related to data subjects in the provision by Alpega of its Websites and Services to Users and Customers.

Alpega takes the protection of personal data very seriously. Alpega undertakes to protect personal data in accordance with the Data Protection Legislation and the principles set out below. This Policy applies to the Websites and to all Services. This Policy does not apply to third party websites, applications, software or components that can be accessed or that are made available via links on the Websites or Services.
This Privacy Statement should be read together with the TERMS OF USE of the Alpega Websites and, in case of use of the Services, with the agreement as concluded between Customer and Alpega.

2. What terms are used in this Privacy Policy?

"Affiliate" means any company, corporation or other entity that directly or indirectly controls, or is controlled by, or is under common control with either Alpega or Customer.
"Agreement" means the General Terms and Conditions of Alpega, any order form or contract proposal accepted by the Customer under any form for the subscription to Alpega Services and the approval thereof by Alpega, the documentation relating to the Alpega Services (including without limitation user manuals, training materials, supporting materials, technical specifications and requirements), and where applicable, any applicable Special Terms and Conditions of Alpega, this Privacy Policy, together constituting the entire agreement governing the relationship between Alpega and the Customer.
"Customer" means the (legal or natural) person subscribing to the Services of Alpega.
"Data Protection Legislation" means the provisions of Directives 95/46 EC of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector, as well as any national legislation and/or regulations implementing them, applicable to Alpega and/or Customer, as this legislation may be amended or replaced from time to time.
"Services" means the products and services of Alpega, as these may change from time to time, to which the Customer has subscribed under the Agreement.
"User" refers in this Policy to the users of the Websites and to the users of the Services on behalf of the Customer (also referred to as "you" or "your").
"Websites" refers to all internet pages provided and operated by Alpega.
"Alpega" means Alpega S.A./N.V., a Belgian company with its registered office at Belgicastraat 17, 1930 Zaventem (Belgium), registered under number 0872.586.165 in the Belgian Registry of Companies, as well as its Affiliates.
For the purpose of this Policy, "personal data", "processing", "data subject", "data controller", "data processor" and "supervisory authority" shall have the meanings set out in the applicable Data Protection Legislation.


Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies will not collect information that identifies you, and will instead collect more general information such as how Users arrive at and use websites, or a user’s general location.

There are mainly four kinds of cookies:

  • Session cookies last only for the session. They are erased when the user closes the web browser.
  • Persistent cookies remain even after the session is closed. They are stored on a user’s hard drive until they expire (persistent cookies are set with expiration dates) or until the user deletes the cookie. Persistent cookies may be used to collect identifying information about the user, including web surfing behaviour or user preferences for a specific website.
  • First-party cookies belong to the site where you chose to go.
  • Third-party cookies are fetched from a site whose content is retrieved indirectly for example through an image tag or a banner.

The majority of browsers support them (Internet Explorer, Mozilla Firefox, Netscape, Safari, etc.). However, users can set their browsers to decline cookies, or they can delete their cookies at will.


Generally, Alpega cookies perform up to four different functions:

  • Essential cookies: Some cookies are essential for the operation of the Website. For example, some cookies allow Alpega to identify the user and ensure the user can access the registration or log in pages. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet. This category should not be disabled. If a user opts to disable these cookies, the user will not be able to access all of the content that these pages entitles them to. 
  • Performance and analytics cookies: These cookies collect information about how Users/visitors use a Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies you. All the information that these cookies collect is anonymous and is only used to improve how the Website works.
  • Functionality cookies: Alpega may use functionality cookies to allow Alpega to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site, and recall your customization preferences, such as which regional edition of the Website you want to see when you log in. Alpega may also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.


The ability to enable, disable or delete cookies can also be completed at browser level. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). You can find more information on how to do this and about cookies at:
Please remember that if you do choose to disable cookies, you may find that certain sections of the Website do not work properly and be prevented from making use of all of the Services.



Alpega may collect and process personal data in a number of ways to which you hereby consent, including for the following purposes:
• Authenticating and identifying you on the Websites;
• Providing you with the Websites for which you have registered;
• Keeping track of information you have provided to Alpega;
• Measuring your use of the Websites as to improve them;
• Providing you with tailored services, support, or information you have requested, notably based on your likely interests;
• Sending you business messages including those related to payments or expiration of your subscription;
• Sending you information about Alpega, new Service releases, special offers, and similar information;
• Conducting market research about your interests and those of other Users;
• Reducing fraud, software piracy, and protecting the Alpega Users and Customers as well as Alpega.


When you browse the Websites, Alpega gathers technical information transmitted to Alpega by your browser, including the type of browser you are using, your operating system and your IP address.
This information is collected for purposes, including:

  • Better understanding how the Websites are being used as to improve them on a regular basis; or
  • Diagnosing technical issues on the Websites.

This information will not be used to be directly linked to you, and is only gathered on an aggregate basis, in order to allow Alpega to perform statistical measurements about the Website. This statistical information may be communicated by Alpega to third parties.


When you contact Alpega to obtain information regarding Alpega or the Services, or to obtain support from Alpega, you will need to communicate your contact details (including your name, telephone, fax, email address, etc.). This contact information will be used for the sole purpose of:

  • answering your questions, or
  • sending you the Alpega newsletter(s) if you indicated to be interested in it, or
  • providing you with services related information such as test logins or freight offers if you have requested to receive this.


The Websites may contain tools, widgets or content that link to other websites and services operated by third parties. Please note that Alpega is not responsible for the privacy practices of these other websites and Alpega invites you to read the privacy policies of these third parties for more information. 



When subscribing and using the Services, Alpega collects and processes personal data in a number of ways, to which you hereby consent, and in particular for the following purposes:

  • For customer management (for example for issuing invoices, exchange of correspondence in the context of the contractual relationship, entries in public or private directories, identification in messages sent or submissions of freight or vehicle offers or transport information by the Customer and/or its Users, to prevent misuse and fraud, in the event of disputes);
  • For fulfillment of the Agreement and provision of the Services in the context of the Agreement;
  • For information activities or the promotion of Services or the products and/or services of Alpega (including its Affiliates) and/or its trading partners;
  • For the prevention of abuses and frauds (including the transfer of the data to the judicial authorities or to the victims of abuses and fraud); and
  • For statistical purposes in connection with the use of the Services.

Please note that the use of the Services is also subject to the provisions of the Agreement. Please consult these terms to find out more about the protection of your privacy in relation to the specific Services.


When you subscribe to the Services, you may receive a personal login and a password to secure the access to your data (the "Means of Access"). This login and password should be used in accordance with the Agreement.


On several occasions, you may be asked to provide or update your personal details. This may include your name, your position within your company, your company e-mail address and telephone number, and in some cases, your photo. These personal details are used for purposes mentioned above (section 5.1), by Alpega and its business partners.
Certain Services of Alpega offers a functionality to support the communication needs of Customers (e.g. to send a fax/email/sms via the Services). In these cases, other Alpega Users can consult your personal information and add your information in their address book.
By using some Services, you accept that the recipient of the communication will become aware that you are a Alpega Customer/User and/or may receive part or all of your personal data collected and processed by Alpega.


While using the Services, you may have to enter transaction information (including details of a freight or a transport operation or content of email, fax and SMS messages,…) for the purpose of communicating it to other parties via the Services.
This information will be made available to other parties, on your request, according to the rules of the Service. In addition, they are used for statistical purposes related to the management of these Services and for the prevention of abuse and fraud. Statistics may also be communicated to other parties when aggregated to a level that makes them anonymous.


When using the Services, Alpega collects additional individual and company usage information that can be related to you. This includes the dates and times of when you perform various activities on the Alpega platforms and the status of your personal account settings.
This usage information is stored to personalize the Services and to propose new Services, to support billing of the Services, for statistical purposes related to their management, as evidence and for the prevention of abuse and fraud. Alpega reserves the right to hand over the usage information to competent authorities in order to investigate abuse or fraud.


When you access the Services, Alpega may collect the IP-address of your PC, as well as information on its software configuration. This technical configuration information is used by Alpega and its business partners for technical support (helpdesk), to improve the quality and accessibility of the Services, for statistical purposes related to the technical support and management of the Services, for contractual purposes and for the prevention of abuse and/or fraud.


If your personal information has been obtained by Alpega in the context of the sale of its Services, or if you have explicitly granted consent to this, Alpega (including its Affiliates) and/or its business partners can send you information about their current and future services. You can, however, choose to no longer receive this information by writing an email to
In any event, users not wishing to receive messages from Alpega in the context of direct marketing campaigns may at any time ask Alpega by email to the above mentioned email address to be included free of charge on the list created for that purpose.
The newsletters you subscribed to always contain the possibility to unsubscribe in case you no longer wish to receive the newsletters. By unsubscribing from the newsletters, you may still be receiving messages relating to contractual and product related information unless you inform Alpega by writing an email to the above mentioned email address.


Alpega reserves the right, and you hereby consent, to share your personal data with the entities of the Alpega Group and related business partners that are providing contractual services to Alpega and its customers, and/or to third parties with which Alpega is in a contractual relationship.

Alpega further reserves the right to share personal in the following limited instances, to which you hereby consent:

  • When Alpega is required to provide information in response to a subpoena, court order, or other applicable law or legal process;
  • When Alpega has a good faith belief that disclosure is necessary to prevent or respond to fraud, defend the Websites or applications against attacks, or protect the property and safety of Alpega, its customers and Users, or the public;
  • If Alpega merges with or is acquired by another company; in these cases, your information will likely be one of the assets that is transferred.


Alpega understands that the security of your personal information is important. Alpega therefore provides reasonable administrative, technical, and physical security controls and takes all appropriate steps to protect your personal information both online and off-line.


By using the Websites and Services, you explicitly agree that Alpega has the right to transfer your personal data outside the European Community in order to process the data in accordance with this Privacy Statement.
In case data is transferred outside the EEA, to a country not providing an adequate level of protection, Alpega warrants undertaking all measures to protect your personal data. 


You have the free right to access, correct or oppose the use of your personal data. Upon receiving your signed request, and subject to proof of identity, Alpega will correct or remove your personal data from Alpega databases. Please also note that you can access and correct most of your personal data through the various facilities offered on the Websites and Services.


This Privacy Statement came into effect on 1 January 2014
Alpega has the right to modify this privacy Policy for management purposes or to adapt it to its new Website functionalities or Services, or if the law or the jurisdiction make this necessary. Any change or modification to this Policy will be effective as of the date mentioned by Alpega on its Websites and/or Customer Profile.


If you have any questions or comments about this Privacy Policy, please contact Alpega:
Alpega S.A./N.V.
Belgicastraat 17,
1930 Zaventem,